Privacy Policy

This Privacy Policy explains how Scaleup Team LLC ("ScaleUp Team", "we", "us") collects and uses personal information through this website, operationscaleup.com. Each of our brand stores publishes its own privacy policy, which applies to purchases made on that store.

1. Information we collect

We collect information you give us and a limited amount of information collected automatically:

• Contact form: your name, email address, company name (optional) and the content of your message.
• Visit details: the page you sent the form from, the referring website, the time of submission and any campaign parameters (UTM tags) present in the link you used to reach us.
• Technical data: our hosting provider keeps standard server logs, such as IP address, browser type and the pages requested, for security and troubleshooting.

2. How we use it

• To reply to your message and follow up on your request.
• To evaluate partnership, supplier and service provider inquiries.
• To understand how visitors find this website.
• To keep the website secure and prevent abuse.
• To meet our legal and regulatory obligations.

We do not sell your personal information and we do not use it for automated decisions that have legal effects on you.

3. Legal bases (GDPR)

If you are in the European Economic Area, the United Kingdom or Switzerland, we process your personal data on the following bases:

• Legitimate interests: answering inquiries, running and securing this website and understanding how visitors reach us.
• Steps before a contract: when your message relates to a possible business relationship with us.
• Legal obligation: when we must keep or disclose information under applicable law.
• Consent: where the law requires it. You can withdraw consent at any time.

4. Cookies & analytics

This website does not use advertising cookies. When you arrive through a link with campaign parameters (UTM tags), we store those parameters in your browser's local storage so they can be sent with your contact form. You can clear this data at any time through your browser settings. If we add analytics tools in the future, we will update this policy and ask for consent where required.

5. How we share it

We share personal information only with:

• Service providers that host this website, process form submissions and provide our email, under contracts that limit their use of the data.
• Professional advisers, such as lawyers and accountants, when needed.
• Authorities, when required by law or to protect our rights, our customers or the public.
• A buyer or successor, if our business is reorganized or sold, subject to this policy.

6. Data retention

We keep contact form messages for up to 24 months after our last exchange with you, unless a longer period is required by law or needed to resolve a dispute. Server logs are kept for a shorter period set by our hosting provider.

7. International transfers

We are based in the United States and our service providers may process data in other countries. When personal data from the EEA, the UK or Switzerland is transferred to a country without an adequacy decision, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Ask us to delete your information.
• Object to or restrict certain processing.
• Receive your data in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

California residents have the right to know, delete and correct personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, email us at contact@operationscaleup.com. We may need to verify your identity before we respond, and we will reply within the time required by law.

9. Data security

This website is served over HTTPS, and we limit access to personal information to the people who need it to do their work. No method of transmission or storage is completely secure, but we take reasonable technical and organizational measures to protect your information.

10. Children's privacy

This website is intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has sent us personal information, please contact us and we will delete it.

11. Changes

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Significant changes will be highlighted on this page.

12. Contact us

For questions about this policy or your personal information, contact: